Case Studies
Please see below some case studies of how we have supported vulnerable customers.
Case Study Ms C
Background and Context The case involved a family facing significant financial challenges, particularly council tax arrears of over £5,000. The family consists of the customer, her husband, and their 19-year-old son, who is disabled and requires significant...
Case Study Miss W
Miss W, a hardworking individual with no recourse to benefits, found herself in a dire financial predicament. Despite her efforts to keep up with rent and debts, she was left with a mere £40 per month, barely covering her essential expenses such as food, utilities, and water.
Case Study Mrs M
Mrs M appears be facing multiple challenges related to financial hardship. Here’s a breakdown of the situation and the interventions made.