Welfare Together Shortlisted for Excellence in Supporting Vulnerable Customers in British Credit Awards 2027

Welfare Together has been named a Finalist in the ‘Excellence in Supporting Vulnerable Customers’ category at the Chartered Institute of Credit Management (CICM) British Credit Awards 2027.

The shortlisting recognises Welfare Together’s pioneering human-centred work helping customers in financial hardship access support, improve financial resilience and manage debt in a fair and compassionate way.

It places Welfare Together alongside some of the UK’s leading organisations in credit management and customer support, reflecting growing recognition of the company’s innovative approach to vulnerability, early intervention and social impact.

Welfare Together’s entry highlighting its ability to combine strong outcomes for creditor clients with meaningful support for customers facing financial, health and other challenges. Over the past year, the organisation has helped secure more than £825,000 in benefits, discounts and exemptions for people who were missing out on vital financial support, while also helping clients recover £1.3million in arrears through positive engagement that prevents the need for enforcement action.

A cornerstone of Welfare Together’s approach is early identification and personalised support. Through initiatives such as comprehensive financial investigations, community outreach, partnerships with social prescribers and the introduction of self-referral options within client communications, the organisation has created multiple pathways for people to seek help before financial difficulties escalate.

Tracey Stone, Founder and Director of Welfare Together and CICM Fellow said:

“We are delighted to have been shortlisted in the prestigious CICM British Credit Awards. This recognition reflects the dedication, compassion, and expertise of our team, as well as the strong partnerships we have developed with creditor clients.

“Our mission has always been to ensure people receive the support they are entitled to, while creating positive outcomes for all parties. So far, we’ve mostly done this for local authorities but we’re now bringing our model to the utilities, housing, and financial services sectors.”

The winners of the CICM British Credit Awards 2027 will be announced at the awards ceremony in February, where organisations from across the credit and collections sector will gather to celebrate excellence, innovation, and best practice.