Team

Meet the people behind Welfare Together

Tracey Stone, Director

Tracey Stone is a nationally recognised leader in ethical enforcement and vulnerability‑aware practice, with more than 25 years’ experience across local authority debt recovery and every level of the enforcement industry. She founded Welfare Together in 2022 to fill a critical gap in the sector: providing enhanced, early‑stage support for vulnerable residents that improves lives, strengthens community resilience and delivers meaningful commercial and social return on investment for Registered Providers.

Her career spans frontline enforcement, senior leadership, and sector governance. She has led high‑performing teams, developed welfare‑focused protocols, and shaped national conversations on fair, transparent and inclusive enforcement. Tracey also serves on the Board of the Local Authority Civil Enforcement Forum (LACEF), helping to steer industry standards and support collaboration across local authorities.

Fiona Monk, Independent Debt Adviser

Fiona Monk is Welfare Together’s dedicated Independent Debt Adviser, bringing deep expertise in complex debt situations, welfare entitlements and vulnerability‑aware support. With a background in specialist money advice and a career spent helping people navigate overwhelming financial pressures, Fiona provides calm, clear and compassionate guidance to customers who need tailored, trustworthy help.

She works closely with Welfare Officers to ensure every individual receives accurate, holistic advice — from income maximisation and benefits checks to sustainable repayment plans and long‑term financial stability. Fiona’s independence is central to her role: she advocates solely for the customer, ensuring their rights, needs and circumstances shape every decision.

Known for her meticulous approach and her ability to make complicated systems feel manageable, Fiona plays a vital part in Welfare Together’s mission to deliver fair, proportionate and life‑changing support for vulnerable people.

Natasha, Welfare Officer

Natasha is one of Welfare Together’s highly trusted Welfare Officers, known for her calm, person‑centred approach and her ability to build rapport quickly with people in difficult circumstances. She brings a strong background in customer support, safeguarding awareness and practical problem‑solving, ensuring every individual she works with feels heard, respected and genuinely supported.

Her role spans early‑stage engagement, detailed vulnerability assessments and tailored welfare interventions. Natasha is skilled at navigating sensitive conversations, identifying the right support pathways and coordinating with partners to secure meaningful, sustainable outcomes for residents.

Colleagues and customers describe her as warm, thorough and relentlessly committed to doing the right thing. Natasha’s work is central to Welfare Together’s mission: delivering ethical, human‑centred support that helps people regain stability and confidence.