Case Studies

Our welfare support model in practice
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Mid Sussex District Council ‘last mile’ welfare support model

Mid Sussex District Council ‘last mile’ welfare support model

Embedding fairness, accessibility & compassion into revenue ops
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Rugby Borough Council Cost-of-Living Support Pilot

Rugby Borough Council Cost-of-Living Support Pilot

Facing multiple challenges related to financial hardship
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Empathetic, professional and proactive support for Walsall residents

Empathetic, professional and proactive support for Walsall residents

A partnership that creates meaningful impact for both customers and the council
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Thurrock Council Resident in Financial Distress

Thurrock Council Resident in Financial Distress

A hardworking individual with no recourse to benefits
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Understanding Unique Circumstances of London Borough of Redbridge Family

Understanding Unique Circumstances of London Borough of Redbridge Family

The case involved a family facing significant financial challenges
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